1. Overview and general terms
   
   This website (www.feedandtrot.com) is operated under the brand name Feedandtrot (“we”, “us”, or “our”). We provide basic pet supplies and accessories to customers located across Europe.

By visiting our site or purchasing products from us, you engage in our service and agree to be bound by the following Terms of Service (“Terms”). Please read these Terms carefully before accessing or using our website.

Merchant Details:

Brand Name: Feedandtrot

Operating Address: 30 Shaw Road, #01-06, Roche Building, Singapore 367957

Contact Email: dispatch@feedandtrot.com

Telephone: +65 6742 2912

2. Applicable law and jurisdiction
   
   These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of Singapore, without prejudice to any mandatory consumer rights and protections guaranteed to consumers under the applicable laws and regulations of their European country of residence.
   
3. Order processing and fulfilment
   
   Order Acceptance: All orders submitted through the website constitute an offer to purchase physical pet supplies. Orders are subject to verification and acceptance by us.

Dispatch Location: All orders are stored, inspected, processed, and dispatched directly from our facility in Singapore.

Order Processing Time: Orders require 1 to 2 working days for internal handling, quality check, and packaging prior to dispatch.

Order Cancellation: If you wish to cancel an order prior to dispatch, please contact us promptly at dispatch@feedandtrot.com. Once an order has been handed to the logistics carrier, standard delivery and return procedures will apply.

4. Shipping and delivery
   
   We partner with international priority shipping carriers (including DHL Express, FedEx Priority, and UPS Priority) to deliver orders to destinations across Europe.

4.1 Delivery timelines and tracking
Estimated Transit Time: Standard delivery to European destinations typically takes 5 to 9 working days following dispatch.

Automated Logistics Notifications: To ensure full visibility of your shipment, automated tracking updates are generated and sent to the email address provided during checkout at key stages, including:

Order dispatch confirmation.

Arrival at regional logistics sorting hubs.

Final local carrier handover and out-for-delivery status.

4.2 Transfer of risk and ownership
In compliance with mandatory European Union consumer protection rules, the risk of loss, destruction, or damage to ordered items passes to the consumer only when the consumer (or a designated third party acting on the consumer’s behalf) takes physical possession of the goods. Risk does not transfer upon delivery of the goods to the transport carrier.

4.3 Transit delays and investigations
If your shipment exceeds the standard delivery window:

Please notify customer support at dispatch@feedandtrot.com.

We will immediately initiate a formal investigation with the designated priority courier service.

Upon verification of shipment delay, loss, or misdirection by the carrier, we will either provide a full refund to your original payment method or dispatch a replacement order at no additional cost to you.

5. Statutory right of withdrawal (14-day returns)
   
   Under applicable European Union statutory provisions, consumers residing in European territories have the right to withdraw from a distance purchasing contract within 14 days without giving any reason.

Withdrawal Period: The withdrawal period expires 14 days after the date on which you (or a third party designated by you) acquire physical possession of the final item of your order.

Exercising the Right: To exercise your right of withdrawal, you must inform us of your decision by submitting an explicit written declaration via email to dispatch@feedandtrot.com before the 14-day period has elapsed.

Return Requirements: Items must be dispatched back to our designated facility. Returned goods must remain in reasonable, resaleable condition. The cost of returning items under a standard change-of-mind withdrawal is the responsibility of the customer unless agreed otherwise.

Reimbursement: We will refund all payments received from you for the purchased items using the same payment method used for the initial transaction, processed within 14 days of receiving the returned items or proof of return dispatch.

6. Damaged, defective, or faulty goods
   
   We take standard measures to verify product quality prior to shipment. However, if an item arrives damaged, defective, or incorrect:

Notification: Contact our support team within 14 days of receipt at dispatch@feedandtrot.com.

Evidence Submission: Provide clear photographic evidence or visual documentation illustrating the damage or flaw, alongside your order details.

Resolution without Physical Return: Upon verified visual proof of damage or defect, no physical return of the item is required. We will promptly process either:

A full refund for the affected product, or

An immediate free-of-charge replacement dispatch.

7. Payment security and integrity
   
   Payment Processing: Payment for all orders must be made at the time of order placement via valid credit cards, debit cards, or approved online payment methods available at checkout.

Transaction Controls: We employ industry-standard encryption protocols (TLS/SSL) to safeguard your transaction information during checkout. Payment processing systems are maintained under international Payment Card Industry Data Security Standards (PCI-DSS).

Billing Accuracy: Prices displayed on our website are accurate at the time of publication. In the event of an obvious pricing error on an active order, we reserve the right to contact you for confirmation before processing or cancel the affected order item with a complete refund.

8. Intellectual property and website content
   
   All content published on www.feedandtrot.com—including written copy, original product visual assets, iconography, site layout, and branding elements—is the exclusive property of Feedandtrot or used under valid permission.

No commercial reproduction, distribution, or unauthorized utilization of our site media and materials is permitted without prior written consent from Feedandtrot.

9. Limitation of liability
   
   Nothing in these Terms excludes or limits our liability for death or personal injury resulting from negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under mandatory provisions of Singaporean or European law.

Subject to mandatory statutory rights, Feedandtrot shall not be liable for indirect, incidental, or consequential losses arising out of the performance or non-performance of supply obligations beyond the total purchase price paid for the specific order in question.