We are dedicated to providing support for your standard pet supplies and ensuring a clear, reliable communication line for all inquiries. If you have questions regarding an existing order, shipping updates, or standard product information, please feel free to reach out using the details below.

Brand Name: Feedandtrot

Website: www.feedandtrot.com

Operating Entity: Feedandtrot

Registered Address: 30 Shaw Road, #01-06, Roche Building, Singapore 367957

Contact Email: dispatch@feedandtrot.com

Telephone: +65 6742 2912

Customer Care Hours & Support Policy

Operating Hours & Communication Response
Our customer care team handles incoming written correspondence systematically.

Support Hours: Monday to Friday, 09:00 – 17:00 (SGT).

Communication Channel: To ensure accurate record-keeping and efficient service, all official customer requests must be submitted in writing via email to dispatch@feedandtrot.com or through our standard website message form.

Response Timeframe: For inquiries submitted outside regular office hours or during peak periods, please leave a detailed message. Our support representative will respond to your written query within 24 hours.

Terms of Customer Communication

  1. Scope of Inquiry

Customer inquiries submitted via the contact channels above are managed directly by Feedandtrot. Communication support is provided strictly for processing order inquiries, handling general product detail requests, and addressing delivery information.

  1. Communication Standards

To maintain a safe and functional environment for our support team, all communications directed to Feedandtrot must remain professional. Feedandtrot reserves the right to terminate communication, delay responses, or restrict access to customer service channels in cases involving rude, threatening, abusive, or inappropriate correspondence.

  1. Records of Correspondence

In accordance with applicable privacy frameworks in Singapore and Europe, written records of customer service correspondence, including emails and submitted messages, are retained strictly for verification purposes, quality assurance, and legal compliance. Personal data provided during customer service inquiries is processed strictly in accordance with our Privacy Policy.