1. Overview

At Feedandtrot, we are committed to ensuring clarity and transparency regarding our order fulfillment, shipping, and return procedures. This policy outlines the terms and conditions applicable to purchases made on our website. By placing an order with us, you agree to adhere to the terms set forth below.

  1. Order Processing and Shipping

Dispatch Time: Orders are processed and dispatched from our operational hub in Singapore within 1 to 2 business days.

Delivery Timeline: Standard priority shipments handled in partnership with major logistics carriers (such as DHL, FedEx, and UPS) are generally expected to be delivered within 5 to 9 business days, subject to customs clearance and local carrier operations.

Tracking Notifications: To keep you informed of your order’s journey, automated tracking updates will be sent to the email address provided at checkout at key milestones, including order dispatch, arrival at logistics sorting hubs, and final local delivery.

Transit Delays: If a shipment exceeds standard delivery timeframes, we will initiate a formal investigation with the respective carrier. Depending on the outcome and findings of the carrier investigation, appropriate resolutions—such as a full refund or a replacement shipment—will be processed.

  1. Right of Withdrawal (European Consumer Protection)

In compliance with applicable European consumer protection regulations, customers residing in the European Union and the United Kingdom are entitled to a statutory 14-day Right of Withdrawal.

Withdrawal Period: You have the right to cancel and return your purchase within 14 days from the day on which you (or a designated third party other than the carrier) acquire physical possession of the goods, without providing any reason.

Exercising the Right: To exercise the right of withdrawal, you must inform us of your decision via an unequivocal statement sent to our customer support email at dispatch@feedandtrot.com.

Return Shipping Address: Approved physical returns must be sent back to our return processing center at:

30 Shaw Road, #01-06, Roche Building

Singapore 367957

  1. Defective, Damaged, or Incorrect Items

We take rigorous care in fulfilling every order. However, if you receive items that are flawed, defective, or damaged upon arrival:

Evidence and Claims: You may contact our customer support team via email at dispatch@feedandtrot.com within a reasonable timeframe, providing photographic evidence clearly showing the issue.

Resolution Without Physical Return: For items verified as damaged or defective through photographic documentation, you are not required to physically return the damaged item. Upon verification, we will promptly issue a full refund or dispatch a replacement item.

  1. Refund Processing

Inspection and Approval: For standard returns under the 14-day withdrawal right, returned items must be received and inspected at our Singapore facility. Once inspected and approved, refunds will be processed.

Payment Methods: Refunds will be issued using the original payment method utilized at the time of purchase. We accept and process transactions securely via major payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and supported electronic wallets.

Processing Time: Depending on your financial institution or card issuer, credited funds typically reflect in your account within a standard number of business days following processing.

  1. Contact Information

If you have any questions or require further assistance regarding your order, shipping status, or returns, please contact our support team:

Email: dispatch@feedandtrot.com

Telephone: +65 6742 2912

Postal Address: 30 Shaw Road, #01-06, Roche Building, Singapore 367957