Welcome to Feedandtrot. Below you will find answers to common queries regarding our operations, shipping, payments, and consumer rights.

  1. Ordering & Payments

What payment methods do you accept?

We offer secure and convenient payment options for our customers. You can complete your purchase using major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we support mobile and digital wallets such as Apple Pay and Google Pay, alongside other standard electronic wallet services available at checkout.

In what currency are prices displayed?

All transactions are processed securely. Prices shown on our website reflect the applicable rates for your region at checkout.

  1. Shipping & Delivery

Where do you ship from, and what logistics partners do you use?

Orders are dispatched directly from our operational base in Singapore. To ensure reliable and efficient international delivery to Europe, we partner with premier international carriers, including DHL, FedEx, and UPS Priority services.

What are your processing and delivery timeframes?

Order Processing: Orders are typically processed and prepared for dispatch within 1 to 2 business days.

Transit Duration: Standard delivery to European destinations is estimated to take between 5 to 9 business days following dispatch.

How can I track my order?

We maintain transparency throughout the fulfillment process. At key milestones—specifically upon order dispatch, arrival at primary transit hubs, and local final-mile delivery—automatic tracking notifications are sent directly to the email address provided by the customer at the time of purchase.

What happens if my delivery is delayed?

If an order exceeds the standard transit timeframes mentioned above, we initiate a formal investigation with the respective carrier. Depending on the findings of the carrier investigation, resolutions such as a full refund or a replacement shipment will be determined on a case-by-case basis.

  1. Returns, Refunds & Consumer Rights

What is your return policy for European customers?

In accordance with applicable consumer protection regulations for customers residing in Europe, consumers possess a 14-day Right of Withdrawal. You are entitled to cancel and return your purchase within 14 days from the day you acquire physical possession of the goods, provided the items remain unused and in their original condition.

How do I report a damaged or defective item?

If you receive a product that is defective or damaged upon arrival, please contact our customer support team via email at dispatch@feedandtrot.com as soon as possible. Please provide photographic evidence of the defect or damage. For verified damaged or defective items, a refund or replacement will be processed promptly, and customers are generally not required to physically return the damaged item.

  1. Company & Contact Information

If you have any further inquiries or require assistance, please contact us using the details below:

Brand Name: Feedandtrot

Website: www.feedandtrot.com

Company Address: 30 Shaw Road, #01-06, Roche Building, Singapore 367957

Contact Phone: +65 6742 2912

Customer Support Email: dispatch@feedandtrot.com