1. Overview and Scope

This Shipping Policy governs the dispatch, transit, and delivery of products purchased from Feedandtrot (accessible via www.feedandtrot.com). We specialize in supplying pet care essentials exclusively to customers located within Europe. All orders are fulfilled and dispatched directly from our operational facility in Singapore.

  1. Dispatch and Fulfillment Centre

All physical goods are processed and dispatched from our primary operations and logistics hub:

Company Name: Feedandtrot

Dispatch Address: 30 Shaw Road, #01-06, Roche Building, Singapore 367957

Customer Support Email: dispatch@feedandtrot.com

Telephone: +65 6742 2912

  1. Order Processing Time

All incoming orders undergo systematic verification, picking, and packing before dispatch.

Order processing requires 1 to 2 working days (excluding weekends and official public holidays).

Orders placed outside standard operational hours are processed on the subsequent working day.

  1. Shipping Carriers and Transit Durations

We partner with premier international express logistics operators, including DHL, FedEx, and UPS Priority, to ensure reliable cross-border delivery to European destinations.

Estimated Transit Time: Following dispatch from our Singapore facility, standard delivery takes approximately 5 to 9 working days under normal operational conditions.

Total delivery timelines combine order processing and carrier transit. While we coordinate closely with our logistics partners to adhere to these windows, external factors such as local customs clearance procedures may occasionally influence final delivery schedules.

  1. Shipment Tracking and Notifications

Transparency throughout transit is maintained via automated email notifications.

At key operational milestones—including order dispatch, arrival at primary transit hubs, and final local postal or courier sorting—system-generated updates are transmitted directly to the email address provided by the customer during checkout.

Each notification includes active tracking credentials enabling recipients to monitor shipment progress in real time.

  1. Carrier Investigation and Delivery Delays

In the event that a shipment exceeds the stated standard delivery timeframe without a recent tracking update, Feedandtrot initiates a formal inquiry with the designated carrier.

The formal carrier investigation requires a standard processing window in alignment with international shipping regulations.

Upon concluding the investigation, based on verified findings and actual transit circumstances, Feedandtrot will determine the appropriate resolution, which may include a full refund or a replacement dispatch.

  1. Delivery Address Accuracy and Acceptance

Customers are solely responsible for providing complete, accurate, and valid delivery addresses at checkout.

Feedandtrot assumes no liability for delivery failures, misroutings, or returned shipments resulting from incorrect or incomplete address data supplied by the purchaser. Additional shipping fees incurred for re-dispatching returned packages due to customer error remain the responsibility of the customer.