1. Overview of Secure Transactions

At Feedandtrot (www.feedandtrot.com), operated under the laws of Singapore and compliant with applicable European statutory frameworks, we prioritize the protection and confidentiality of your financial and personal information. All payment transactions conducted on our website are securely processed through our designated payment processing service provider, Stripe.

When making a purchase, customers are not required to create or log in to a Stripe account to complete checkout. Payment processing is handled directly through Stripe’s secure infrastructure. Following successful payment authorization, order fulfillment and dispatch will proceed in accordance with our separate Shipping Policy.

2. Payment Methods and Processing

We accept major payment methods, including Visa, Mastercard, American Express, Apple Pay, and Google Pay digital wallets. All transactions are subject to validation checks and authorization by your card issuer or payment provider.

3. Security Monitoring and Risk Management

To maintain a secure commercial environment, our payment processor, Stripe, routinely performs payment security risk assessments and monitors transactions for unauthorized or unusual activity. These automated security measures help protect both customers and our business from fraudulent activities. Please note that while industry-standard encryption and security protocols are utilized to safeguard transmission, no electronic transmission or digital storage method can be claimed as entirely infallible.

4. Customer Support and Inquiries

If you have any questions regarding your order placement, billing, or transaction status, our customer support team is available to assist you. We are committed to responding to all customer inquiries within 24 hours.